Configure Academy's Email Templates

Use email templates to maintain consistent messaging across your programs.

Super Administrator

Written By Donna Hanson-Squires (Super Administrator)

Updated at March 3rd, 2025

Academy’s email templates can be used across all programs or customised within individual programs to tailor communication.

 

Platform-Wide Emails

  • Access Platform Settings from the main navigation menu on the left-hand side of your screen.
  • Choose the “Email” section in the settings menu.
  • Begin to edit email templates as required.
Email settings screen on the Academy platform. Within the left-had main navigation menu, "Platform Settings" is highlighted, which opens up and additional menu-bar. In this menu, "email" is highlighted, showing the pathway to email settings.

 

Email Variables

Email variables are used to insert information that is unique to either a user or a program. For example, a learner’s name or a link to the program.

The variables available for each email can be found at the bottom of each template.

Ensure that you copy the variable exactly when inserting it into the email. It's important to include a variable relevant to the action you want a learner to complete when accessing the email, such as @registration_btn@, which will enable the Registration Button in the email below. 

Email template editor showing variables that sit below the main text editing field that can be used to populate email. Highlighted text indicates how to use the variables with the example of “first name”.

 

Program Emails

If you do not wish to use the standard template for a program, you can customise all emails on a program-by-program basis:

  • Edit the program you wish to customise the emails for.
  • In Program Overview, select the Email section in the left side drop-down menu.
  • Edit the email and choose the Customised Email option.
     
The email template editor shows the drop-down menu in the left-hand corner of the window with options to either use a customised or templated email, or to not send the email at all. The email editor is shown as a pop-up window in Program Overview settings in the left-hand navigation menu.